RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Original receipts would need to be included
Sales item(s) are non-exchangeable.
Your Happiness Guarantee
We are fellow match-going fans, we want everyone to have a positive experience of our online shop and products. Every item you order from us is made for you individually by hand. We don’t mass produce any of our products. If you are not completely happy for any reason, please always contact us as we have a no-quibble return policy.
30-day return guarantee
The customer needs to cover all shipping charges in case of any returns (excluding a faulty or damaged item)
Simply return your product within 30 days of receipt. Whether it doesn’t fit you, suit you or it’s not what you expected, just send it back.
If you wish to do a size exchange, there is no problem, but you need to cover the shipping costs. Please contact us with the order number or postcode to make arrangements.
This is how you can avoid returns
We have provided a size guide on all of our products. Please check this for each item you are buying as sizes differ from brand to brand. If you are still unsure about sizing, please Contact Us.
Refunds
If you request a refund you must return the item first. Unless the item is faulty, you must cover the shipping charges. PayPal refunds should only take a few hours once issued. Credit Card refunds can take 5 working days.